CBS-Agency – Websites Better By Design

Tel: 0845 603 4404

e-mail: info@cbsa.uk

CRM – Customer Relationship Management


Websites can be much more than a shop window to your business and a contact page. You can manage some of your company’s back-end systems on your website and make it accessible securely by every member of your team wherever they are.

One such back-end system is CRM and is ideally suited to integrating with your website.

There are many really good CRM systems out there however why should you compromise and bend your needs to meet their systems? Or why should you pay for features you may never need?

Instead we can build you a bespoke system, based on one our our existing ones, to meet your needs and it will cost a fraction of their costs. Typically a few hundred pounds per feature. Features may include some of the following :-


Customer Service

CRM software can help you acquire and retain customers by providing great customer service. Some benefits are listed below.

  • Gives you a comprehensive view of customers and shows you everything there is to know about a customer from the beginning.
  • Automatically tracks all the communications you have with them, from lead acquisition to closed sales and sales histories.
  • Logs all contacts and other activities for future reference and to provide all staff with up-to-date information.
  • Uses customers’ first names to personalise all correspondence
  • Provides unique reference numbers for each contact.
  • Automatically sends customers acknowledgments of their inquiries and messages so they don’t feel ignored.

Some of the features you might want to consider for your CRM are …

  • Company details
  • Address details
  • Contact details
  • Training Attendance
  • Award Entries and Results
  • Company Contact Log
  • Email campaigns
  • Show Address on a Map
  • Sales & Marketing
  • Lead (Prospect) Management
  • Document management
  • Reporting
  • County Court Judgements (CCJ)
  • Audit trail of all data changes
  • Reminders

We can develop these features very quickly, and therefore cost effectively, because we have been using a Rapid Application Development (RAD) system for over 10 years.

If you have this, or another idea of a system that can streamline your business why not get in touch with us.